Terms and Conditions

Edinburgh Silver 
Kirkhill House
81 Broom Road East 
East Renfrewshire
G77 5LL

Business hours are 



Contact telephone number  -  0800-0197-044  or 01416397167     International +00441416397167

Engraving


Important: Please take extra care with your engraving message, engraved items cannot be returned, we will engrave exactly as you instruct.

Unsure on anyting?
Please don't be silent, please, pick up the phone and call us. If you have any questions please dont hesitate to call. We don't bite, promise.

Free if calling from withing UK: 0800-0197-044
Outside the UK (cost info) : +00441416397167

Email address: : info@silver1.co.uk

For help and advice call Freephone 0800-0197-044

Any person is hereby authorized to view the information available from this web server. All information on this server is protected by copyright law. Unless otherwise specified, no one has permission to copy, republish or redistribute in any form, any information found on the Edinburgh silver web site without prior written consent of an authorized agent at London silver.

Disclaimer
While we make all reasonable efforts to provide accurate and timely information about Edinburgh Silver on this site, you should not assume that the information provided is always up to date or that this site contains all the relevant information available about Edinburgh Silver.

Credits
This site has been created for the purpose of providing information regarding Edinburgh Silver products, and support to customers and the public. If you find any incorrect information, bad links, or other errors on this site please contact us at info@edinburghsilver.co

Our Privacy Policy
Any personal information that you may share with Edinburgh Silver is kept absolutely private. Neither your name nor anything about you is sold or shared with any other company or agency. Occasionally, we may contact you, only by email or, to make you aware of upcoming products or specials. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to. We may contact you by telephone to discuss a current live order.

Credit cards
We use WorldPay as our secure payment partner, which for your security, prevents us viewing or storing your credit card details.

Any Improvments we could make
If you have any suggestions or comments please email us using the conatact us page on the Home page.
For friendly helpful advice call Free Phone: 0800-0197-044

Refunds & Returns
We guarantee your satisfaction.
All of our products come with a 7 day no quibble money back guarantee.

Delivery Costs:
click here for details

Address:
Edinburgh Silver
Kirkhill House
Broom Road East
East Renfrewshire
G77 5LL
Scotland
0141 639 7167
International +00441416397167

Phone:
Freephone UK 0800-0197-044
International +00441416397167

Email:
info@edinburghsilver.co

Next day delivery including engraving!

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, , snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Uk £2.99 Europe £12.99 USA £14.99

Delivery Schedule: We deliver your order right away. We will normally send your order to you in 1 - 3 days business days . International orders are generally received in under 7 days days.
Guaranteed next day deliveries orders must be placed before 1pm.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee: We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800-0197-044 or write to us at PO Box 5564 East Renfrewshire Glasgow G779AR United Kingdom
Privacy Policy Edinburgh Silver do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returning a product:
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods.
.Once you have notified us on +44 (0) 1416397167 that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account PROVIDED THAT the goods in question are returned by recorded delivery at your own cost, received by us in the condition they were in when delivered to you and are accompanied by the invoice and all details of the original order are received with it. If you do not return the goods we shall not be obliged to re-credit the purchase price for the goods to you.

12/.Engraved goods
Engraved goods may not be returned or rectified unless there has been a clear error made on our part.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Important: Please take extra care with your engraving message, engraved items cannot be returned, we will engrave exactly as you instruct. Photo Frames will be engraved portrait, if you require landscape please email or phone 0800-0197-044

Patina The characteristic patina of silver arises from the hundreds of very fine random scratches that develop through time. The same minor scratches will be present on new silver and, although on a new surface they may be more noticeable, they are not a matter for concern on our silver gifts.


Returning a product:

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the day after you receive the ordered goods.
Once you have notified us by email - info@silver1.co.uk - that you are cancelling your contract, any sum debited to us - less postage costs - from your credit card will be re-credited to your account PROVIDED THAT the goods in question are returned by recorded delivery at your own cost, received by us in the condition they were in when delivered to you and are accompanied by the original packaging, invoice and all details of the original order are received with it. If you do not return the goods we shall not be obliged to re-credit the purchase price for the goods to you. Engraved items cannot be returned.